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Frequently
Asked
Questions

You must have a professional trade account with HVLG or purchase through one of our authorized retailers.
You must be a trade professional or retailer to open an HVLG account. To start the process, please submit a form through our Contact Us page. If you are not a trade professional, you may find an authorized retailer here.
Please work directly with the retailer you purchased your fixture(s) through to resolve any parts or service issues.
Yes! Assembly instructions are included with all HVLG product.
Please review our Return Policy here.